You might have run into some problems with the UltraMixer Software, contacted our customer service and our developers advise you to reinstall UltraMixer. Well, sometimes, this is the only way to refresh your overall settings and changes within the program.<\/p>\n
If you want to know how it’s done – keep reading this guide!<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.9.7″ _module_preset=”default” custom_margin=”45px||||false|false” custom_margin_tablet=”40px||||false|false” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” global_colors_info=”{}”]
In the UltraMixer Preferences > Advanced >\u00a0 Misc<\/strong> you can open the directory of UltraMixer by clicking the button “Show Data Directory”<\/strong>.<\/p>\n Alternatively, you can open it here:<\/p>\n Windows:<\/strong> \u2139\ufe0f\u00a0 If you can’t see the AppData files,<\/em> please make sure you have enabled “show hidden files”<\/strong> in your Explorer settings.<\/em><\/p>[\/et_pb_text][et_pb_text _builder_version=”4.9.7″ _module_preset=”default” global_colors_info=”{}”] Mac OS:<\/strong> \u2139\ufe0f\u00a0 \u00a0 If you can not see the Library file, press <\/em>\u21e7+\u2318+.<\/strong> to show them or directly navigate to the path using <\/em>\u21e7+\u2318+G<\/strong>.<\/em><\/p>[\/et_pb_text][et_pb_text _builder_version=”4.9.7″ _module_preset=”default” custom_margin=”45px||||false|false” custom_margin_tablet=”40px||||false|false” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” global_colors_info=”{}”] Close the UltraMixer program. Please leave the data directory open.<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.9.7″ _module_preset=”default” custom_margin=”45px||||false|false” custom_margin_tablet=”||40px||false|false” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” global_colors_info=”{}”] To save your license key, copy the .um6key file from the data directory on your desktop.<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.9.7″ _module_preset=”default” custom_margin=”45px||||false|false” custom_margin_tablet=”40px||||false|false” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” global_colors_info=”{}”] To back up your file archive, open the “data” folder and copy the “filearchiv” folder to your desktop as well.<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.9.7″ _module_preset=”default” custom_margin=”45px||||false|false” custom_margin_tablet=”40px||||false|false” custom_margin_phone=”40px||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”] Leave the data directory open. Then uninstall the “UltraMixer” program the usual way:<\/p>\n Windows:<\/strong> Windows settings> Apps> Ultramixer6 > Uninstall<\/p>\n Mac OS:<\/strong> Drag and drop the program to the bin<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.9.7″ _module_preset=”default” custom_margin=”45px||||false|false” custom_margin_tablet=”40px||||false|false” custom_margin_phone=”40px||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”] Check whether all files in the above data directory have been deleted. If not, please delete these files manually.<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.9.7″ _module_preset=”default” custom_margin=”45px||||false|false” custom_margin_tablet=”40px||||false|false” custom_margin_phone=”40px||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”] Download UltraMixer again and install the software. To activate your license, YOU can click> Unlock after starting UltraMixer and search for the .um6key file that you copied to your desktop in step 3.<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.9.7″ _module_preset=”default” custom_margin=”45px||||false|false” custom_margin_tablet=”40px||||false|false” custom_margin_phone=”40px||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”] Now open the data directory of the newly installed UltraMixer software (see step 1). You can now delete the “filearchiv” folder in the “data” folder and replace it with the FileArchive saved on the desktop in step 4. To do this, copy the “filearchiv” folder from the desktop and paste it into the “data” folder in the data directory.<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.9.7″ _module_preset=”default” custom_margin=”45px||||false|false” custom_margin_tablet=”40px||||false|false” custom_margin_phone=”40px||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”] Done!<\/strong> Now try to see if UltraMixer works properly.<\/p>\n If you are still running into problems, please don’t lose your hope and trust! Just contact our customer service, send new log files and we will help you find a solution.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":" Sometimes, the best solution is reinstalling – learn how to uninstall and start fresh with UltraMixer without losing your FileArchive.<\/p>\n","protected":false},"author":3,"featured_media":8380,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"1920","footnotes":""},"doc_category":[117],"doc_tag":[],"class_list":["post-6704","docs","type-docs","status-publish","has-post-thumbnail","hentry","doc_category-faq"],"year_month":"2025-08","word_count":1107,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Michaela Miersch","author_nicename":"michi","author_url":"https:\/\/ultramixer.com\/author\/michi\/"},"doc_category_info":[{"term_name":"FAQ","term_url":"https:\/\/ultramixer.com\/manual-category\/faq\/"}],"doc_tag_info":[],"yoast_head":"\n
C: \\Users\\<your WindowsUsername>\\AppData\\Roaming\\UltraMixer6\\<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.10.1″ _module_preset=”default” background_color=”#212121″ custom_margin=”30px||30px||true|false” custom_padding=”15px|25px|15px|25px|true|true” hover_enabled=”0″ border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}” sticky_enabled=”0″]
\/Users\/<yourMacusername>\/Library\/Application Support\/UltraMixer6\/<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.10.1″ _module_preset=”default” background_color=”#212121″ custom_margin=”30px||30px||true|false” custom_padding=”15px|25px|15px|25px|true|true” hover_enabled=”0″ border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}” sticky_enabled=”0″]Step 2: Close UltraMixer<\/h5>\n
Step 3: Save your License Key File<\/h5>\n
Step 4: Save your FileArchive<\/h5>\n
Step 5: Uninstall UltraMixer<\/h5>\n
Step 6: Delete files manually<\/h5>\n
Step 7: Reinstall and Activate UltraMixer<\/h5>\n
Step 8: Import your FileArchive<\/h5>\n