{"id":7536,"date":"2021-07-22T14:24:05","date_gmt":"2021-07-22T13:24:05","guid":{"rendered":"https:\/\/unruffled-grothendieck.185-125-174-85.plesk.page\/?page_id=7536"},"modified":"2025-06-02T08:30:56","modified_gmt":"2025-06-02T07:30:56","slug":"remote-maintenance","status":"publish","type":"page","link":"https:\/\/ultramixer.com\/support\/remote-maintenance\/","title":{"rendered":"Remote Maintenance"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_enable_image=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text content_last_edited=&#8221;off|phone&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;||20px||false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; header_font_tablet=&#8221;&#8221; header_font_phone=&#8221;&#8221; header_font_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: center;\">Remote Maintenance<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;18px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>You need some help with UltraMixer? Our Customer Support Team will help you find a solution so you can continue your work with the software. Book an appointment for remote maintenance and learn more about how to prepare.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;80%&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Step 1<\/h2>\n<p>We are constantly improving our <a href=\"https:\/\/ultramixer.com\/manual-category\/getting-started\/\">online knowledge base<\/a>, so you can solve many problems by yourself &#8211; fast and easy.<\/p>\n<p>If you still can not find a solution online, you can book an appointment with customer support in the next steps.<\/p>\n<p>[\/et_pb_text][dnxte_dual_button button_text_one=&#8221;Browse Online Manual&#8221; button_link_one=&#8221;https:\/\/ultramixer.com\/manual-category\/getting-started\/&#8221; button_link_one_new_window=&#8221;on&#8221; button_text_two=&#8221;Browse Forum&#8221; button_link_two=&#8221;https:\/\/community.ultramixer.com\/&#8221; button_link_two_new_window=&#8221;on&#8221; btn_one_icon_show_hide=&#8221;off&#8221; btn_two_icon_show_hide=&#8221;off&#8221; button_one_margin=&#8221;|10px|||false|false&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; btn_one_fonts_font=&#8221;|600|||||||&#8221; btn_one_fonts_text_color=&#8221;#FFFFFF&#8221; btn_one_fonts_font_size=&#8221;18px&#8221; btn_two_fonts_font=&#8221;|600|||||||&#8221; btn_two_fonts_text_color=&#8221;#FFFFFF&#8221; btn_two_fonts_font_size=&#8221;18px&#8221; border_radii_one_border=&#8221;on|0px|0px|0px|0px&#8221; border_width_all_one_border=&#8221;1px&#8221; border_color_all_one_border=&#8221;#FFCC00&#8243; border_radii_two_border=&#8221;on|0px|0px|0px|0px&#8221; border_width_all_two_border=&#8221;1px&#8221; border_color_all_two_border=&#8221;#FFCC00&#8243; global_colors_info=&#8221;{}&#8221;][\/dnxte_dual_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Step 2<\/h2>\n<p>Please book an appointment with our customer service below. Be sure to read all the given information carefully!<\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<!-- Calendly inline widget begin --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"calendly-inline-widget\" data-url=\"https:\/\/calendly.com\/ultramixer-support\/remote-maintenance?hide_gdpr_banner=1\" style=\"min-width:320px;height:700px;\"><\/div>\n<p><!-- [et_pb_line_break_holder] --><script type=\"text\/javascript\" src=\"https:\/\/assets.calendly.com\/assets\/external\/widget.js\" async><\/script><!-- [et_pb_line_break_holder] --><!-- Calendly inline widget end -->[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;14px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Step 3<\/h2>\n<p>Perfect! Now please check your email inbox and spam. You should receive an email with a confirmation of your appointment with all the information you need: date, time, and the telephone number for customer support.<\/p>\n<p>Our team will prepare for the appointment &#8211; and we kindly ask you to prepare your pc as well.\u00a0<\/p>\n<p><strong>Please make sure to install Chrome Remote Desktop to share your screen with our support.<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/remotedesktop.google.com\/support\/&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Install Chrome Remote Desktop&#8221; button_alignment=&#8221;left&#8221; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; button_use_icon=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;14px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>At the beginning of your Appointment<\/h2>\n<p>Ready &#8211; set &#8211; go! It is the time of your remote maintenance appointment with our customer support team. Please open the <a href=\"https:\/\/remotedesktop.google.com\/support\/\">Chrome Remote Desktop Website<\/a> and call the telephone number that you were given in the confirmation email.<\/p>\n<p>Our team will then start the remote maintenance by asking for the Code to share your Screen. We will then take control over your PC and find a solution with you.<\/p>\n<p>If you have any questions regarding remote maintenance, please write an email to our customer support via <a href=\"https:\/\/ultramixer.com\/support\">contact form<\/a>.<\/p>\n<p>Happy Mixing and see you soon,<br \/>your UltraMixer Team<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#212121&#8243; custom_margin=&#8221;0px|||||&#8221; custom_padding=&#8221;35px||20px|||&#8221; top_divider_style_last_edited=&#8221;off|desktop&#8221; bottom_divider_color=&#8221;rgba(0,0,0,0)&#8221; bottom_divider_height=&#8221;50px&#8221; bottom_divider_flip=&#8221;vertical&#8221; global_module=&#8221;38&#8243; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin_tablet=&#8221;&#8221; 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Our Customer Support Team will help you find a solution so you can continue your work with the software. Book an appointment for remote maintenance and learn more about how to prepare.Step 1 We are constantly improving our online knowledge base, so you can solve many problems by [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":1059,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"[et_pb_section fb_built=\"1\" _builder_version=\"4.9.4\" _module_preset=\"default\" background_image=\"https:\/\/ultramixer.com\/wp-content\/uploads\/2021\/05\/ultraMixer_Banner.png\" background_enable_image=\"on\"][et_pb_row _builder_version=\"4.9.4\" _module_preset=\"default\" custom_padding=\"||0px|||\"][et_pb_column type=\"4_4\" _builder_version=\"4.9.4\" _module_preset=\"default\"][et_pb_text content_last_edited=\"off|phone\" _builder_version=\"4.9.10\" _module_preset=\"default\" custom_margin_tablet=\"\" custom_margin_phone=\"\" custom_margin_last_edited=\"on|desktop\" custom_padding=\"||20px||false|false\" custom_padding_tablet=\"\" custom_padding_phone=\"\" custom_padding_last_edited=\"on|desktop\" header_font_tablet=\"\" header_font_phone=\"\" header_font_last_edited=\"on|phone\"]\n<h1 style=\"text-align: center;\">Fernwartung<\/h1>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.9.10\" _module_preset=\"default\" background_image=\"https:\/\/ultramixer.com\/wp-content\/uploads\/2021\/05\/ultraMixer_Banner.png\"][et_pb_row _builder_version=\"4.9.10\" _module_preset=\"default\"][et_pb_column type=\"4_4\" _builder_version=\"4.9.10\" _module_preset=\"default\"][et_pb_text _builder_version=\"4.9.10\" _module_preset=\"default\" text_font_size=\"18px\"]\n\nDu brauchst Hilfe mit deinem Programm? Unser Support-Team hilft dir bei der Suche nach einer L\u00f6sung, damit m\u00f6glichst schnell alles wieder funktioniert. Auf dieser Seite kannst du einen Termin zur Fernwartung buchen und erh\u00e4ltst die wichtigsten Informationen, um dich und uns optimal vorzubereiten. Dann geht auch alles ganz schnell!\n\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.9.10\" _module_preset=\"default\" width_tablet=\"80%\" width_phone=\"\" width_last_edited=\"on|phone\"][et_pb_column type=\"4_4\" _builder_version=\"4.9.10\" _module_preset=\"default\"][et_pb_text _builder_version=\"4.9.10\" _module_preset=\"default\"]\n<h2>Schritt 1<\/h2>\nHast du einmal unser <a href=\"https:\/\/ultramixer.com\/de\/handbuch-kategorie\/erste-schritte\/\" target=\"_blank\" rel=\"noopener\">Online Handbuch<\/a> oder das <a href=\"https:\/\/community.ultramixer.com\/\" target=\"_blank\" rel=\"noopener\">Forum<\/a> nach einer L\u00f6sung durchsucht?\nOft findest du hier schon eine schnelle Antwort auf deine Fragen.\n\nWenn nicht, dann bist du hier genau richtig.\n\n[\/et_pb_text][dnxte_dual_button button_text_one=\"Zum Handbuch\" button_link_one=\"https:\/\/ultramixer.com\/de\/handbuch-kategorie\/erste-schritte\/\" button_link_one_new_window=\"on\" button_text_two=\"Zum Forum\" button_link_two=\"https:\/\/community.ultramixer.com\" button_link_two_new_window=\"on\" button_one_margin=\"|10px|||false|false\" _builder_version=\"4.9.10\" _module_preset=\"default\" btn_one_fonts_font=\"|600|||||||\" btn_one_fonts_text_color=\"#FFFFFF\" btn_one_fonts_font_size=\"18px\" btn_two_fonts_font=\"|600|||||||\" btn_two_fonts_text_color=\"#FFFFFF\" btn_two_fonts_font_size=\"18px\" hover_enabled=\"0\" border_radii_one_border=\"on|0px|0px|0px|0px\" border_width_all_one_border=\"1px\" border_color_all_one_border=\"#FFCC00\" border_radii_two_border=\"on|0px|0px|0px|0px\" border_width_all_two_border=\"1px\" border_color_all_two_border=\"#FFCC00\" btn_one_icon_show_hide=\"off\" btn_two_icon_show_hide=\"off\" sticky_enabled=\"0\"][\/dnxte_dual_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.9.10\" _module_preset=\"default\"][et_pb_column type=\"4_4\" _builder_version=\"4.9.10\" _module_preset=\"default\"][et_pb_text _builder_version=\"4.9.10\" _module_preset=\"default\"]\n<h2>Schritt 2<\/h2>\nBuche nun deinen Termin zur Fernwartung mit unserem Support-Team.\n\n[\/et_pb_text][et_pb_code _builder_version=\"4.9.10\" _module_preset=\"default\"]<!-- Calendly Inline-Widget Beginn --><!-- [et_pb_line_break_holder] -->\n<div class=\"calendly-inline-widget\" data-url=\"https:\/\/calendly.com\/ultramixer\/support?hide_gdpr_banner=1\" style=\"min-width:320px;height:630px;\"><\/div>\n<!-- [et_pb_line_break_holder] --><script type=\"text\/javascript\" src=\"https:\/\/assets.calendly.com\/assets\/external\/widget.js\" async=\"\"><\/script><!-- [et_pb_line_break_holder] --><!-- Calendly Inline-Widget Ende -->[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.9.10\" _module_preset=\"default\"][et_pb_column type=\"4_4\" _builder_version=\"4.9.10\" _module_preset=\"default\"][et_pb_text _builder_version=\"4.9.10\" _module_preset=\"default\" text_font_size=\"14px\"]\n<h2>Schritt 3<\/h2>\nPerfekt! Pr\u00fcfe einmal dein Emailpostfach oder den Spamordner.\nDu solltest eine Best\u00e4tigung zu deinem Termin mit Datum, Uhrzeit und der Telefonnummer zum Support erhalten haben.\n\nUnser Team wird sich nun auf den Termin vorbereiten - wichtig ist aber auch, dass bei dir zum vereinbarten Zeitpunkt technisch alles funktioniert.\n\n<strong>Wir bitten dich daher, das kostenlose Programm <a href=\"https:\/\/www.teamviewer.com\/de\/download\/\" target=\"_blank\" rel=\"noopener\">Teamviewer zu installieren<\/a>&nbsp;bzw. das Programm <a href=\"https:\/\/us.v-cdn.net\/6032394\/uploads\/lithium_attachments\/7510i8CAB8D499B86AECE.jpg\" target=\"_blank\" rel=\"noopener\">auf Updates zu pr\u00fcfen<\/a>.\nNur dann kann die Fernwartung durchgef\u00fchrt werden.<\/strong>\n\n[\/et_pb_text][et_pb_button button_url=\"https:\/\/www.teamviewer.com\/de\/download\/\" url_new_window=\"on\" button_text=\"Zu Teamviewer\" button_alignment=\"left\" _builder_version=\"4.9.10\" _module_preset=\"default\" button_use_icon=\"off\" hover_enabled=\"0\" sticky_enabled=\"0\"][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.9.10\" _module_preset=\"default\"][et_pb_column type=\"4_4\" _builder_version=\"4.9.10\" _module_preset=\"default\"][et_pb_text _builder_version=\"4.9.10\" _module_preset=\"default\" text_font_size=\"14px\"]\n<h2>Die Fernwartung beginnt<\/h2>\nZum vereinbarten Termin \u00f6ffnest du deinen Teamviewer und rufst unser Support-Team unter der in der Best\u00e4tigungsemail angegebenen Telefonnummer an (\"Ort\"). 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