{"id":7555,"date":"2021-07-26T14:53:00","date_gmt":"2021-07-26T13:53:00","guid":{"rendered":"https:\/\/unruffled-grothendieck.185-125-174-85.plesk.page\/?post_type=docs&p=7555"},"modified":"2023-09-29T13:32:22","modified_gmt":"2023-09-29T12:32:22","password":"","slug":"logfiles","status":"publish","type":"docs","link":"https:\/\/ultramixer.com\/de\/handbuch\/logfiles\/","title":{"rendered":"09. Logfiles"},"content":{"rendered":"

[et_pb_section fb_built=“1″ _builder_version=“4.16″ _module_preset=“default“ custom_margin=“0px||||false|false“ custom_padding=“0px||||false|false“ background_last_edited=“off|desktop“ global_colors_info=“{}“][et_pb_row _builder_version=“4.16″ _module_preset=“default“ width=“100%“ global_colors_info=“{}“][et_pb_column type=“4_4″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_text _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“]<\/p>\n

Ihr habt Probleme mit dem Programm, bekommt Fehlermeldungen und ben\u00f6tigt Hilfe vom Support? Dann zeigen wir euch hier, wie ihr die Logfiles von UltraMixer findet.<\/p>\n

Sobald UltraMixer erfolgreich gestartet werden konnte, schreibt das Programm einen Ereignisbericht. Diese enthalten Informationen zu eurem Betriebssystem, der verwendeten Grafikkarte und ggf. Berichte zu Fehlerquellen innerhalb des Programms.<\/p>\n

Damit unsere Entwickler euch weiterhelfen k\u00f6nnen, ben\u00f6tigen wir diese Logfiles.<\/p>\n

Es gibt verschiedene M\u00f6glichkeiten, wie ihr zum Speicherort der Logfiles gelangt.<\/p>\n

 <\/p>\n

[\/et_pb_text][et_pb_text _builder_version=“4.22.2″ _module_preset=“default“ hover_enabled=“0″ global_colors_info=“{}“ sticky_enabled=“0″]<\/p>\n

\u00dcber UltraMixer<\/h2>\n

Der einfachste Weg w\u00e4re innerhalb der UltraMixer Einstellungen > Erweitert > Support, indem du die Dateien \u00fcber das Formular sendest.<\/p>\n

    \n
  1. F\u00fcge deine eigene E-Mail-Adresse hinzu.<\/li>\n
  2. Support-Code: 1111<\/li>\n
  3. Schreibe eine Nachricht mit weiteren Details zu deinem Problem – falls m\u00f6glich, f\u00fcge die Uhrzeit hinzu, zu welcher der Fehler aufgetreten ist.<\/li>\n<\/ol>\n

    Wir erhalten so deine Nachricht inklusive der Logfiles und werden so schnell wie m\u00f6glich antworten.<\/p>\n

    [\/et_pb_text][et_pb_image src=“https:\/\/ultramixer.com\/wp-content\/uploads\/2023\/09\/ultramixer-logfiles-support.png“ _builder_version=“4.22.2″ _module_preset=“default“ title_text=“ultramixer-logfiles-support“ max_width=“500px“ hover_enabled=“0″ sticky_enabled=“0″][\/et_pb_image][et_pb_text _builder_version=“4.22.2″ _module_preset=“default“ hover_enabled=“0″ global_colors_info=“{}“ sticky_enabled=“0″]<\/p>\n

    Ein zweiter Weg erfolgt \u00fcber die UltraMixer Einstellungen > Erweitert > Sonstiges mit dem Button „Datenverzeichnis anzeigen“. Hier gelangt ihr direkt zum Speicherort von UltraMixer und allen zugeh\u00f6rigen Programmen.<\/p>\n

    Das folgende Video veranschaulicht nochmals die einzelnen Schritte.<\/p>\n

    [\/et_pb_text][et_pb_video src=“https:\/\/www.youtube.com\/watch?v=BmhCPEDFkOY“ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][\/et_pb_video][et_pb_text _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“]<\/p>\n

    Solltest du UltraMixer nicht \u00f6ffnen k\u00f6nnen, hast du die M\u00f6glichkeit, das Dateiverzeichnis von UltraMixer im Windows Explorer bzw. Mac Finder aufzusuchen.<\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=“4.16″ _module_preset=“default“ width=“100%“ global_colors_info=“{}“][et_pb_column type=“4_4″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_text _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“]<\/p>\n

    Windows<\/h2>\n

    \u00d6ffne den Windows Explorer und aktiviere zun\u00e4chst die Ansicht von „versteckten Dateien“.<\/p>\n

    [\/et_pb_text][et_pb_image src=“https:\/\/ultramixer.com\/wp-content\/uploads\/2021\/07\/Win10VersteckteDateien-1.jpg“ title_text=“Win10VersteckteDateien“ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][\/et_pb_image][et_pb_text _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“]<\/p>\n

    Suche dann den folgenden Dateipfad auf:<\/p>\n

    C:\\Users\\<DeinWindowsNutzername>\\AppData\\Roaming\\UltraMixer6\\logfiles\\<\/strong><\/p>\n

    In diesem Ordner findest du dann die Datei log.txt – die besagten Logfiles. Du brauchst diese nicht \u00f6ffnen oder zu ver\u00e4ndern. \u00d6ffne einfach dein Email-Programm und ziehe diese Datei in deinen Email-Anhang.<\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=“4.16″ _module_preset=“default“ width=“100%“ global_colors_info=“{}“][et_pb_column type=“4_4″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_text _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“]<\/p>\n

    Mac OS<\/h2>\n

    F\u00fcr Mac brauchst du keine weiteren Einstellungen vornehmen. \u00d6ffne einfach deinen Finder und suche den folgenden Dateipfad auf:<\/p>\n

    \/Users\/<DeinMacNutzername>\/Library\/Application Support\/UltraMixer6\/logfiles\/<\/strong><\/p>\n

    Auch hier gilt: du brauchst die Datei nicht zu \u00f6ffnen oder zu ver\u00e4ndern. Ziehe die Datei einfach in dein Email-Programm und sende sie uns im Anhang zu.<\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=“4.16″ _module_preset=“default“ width=“100%“ global_colors_info=“{}“][et_pb_column type=“4_4″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_text _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“]<\/p>\n

    Unsere Entwickler werden sich im n\u00e4chsten Schritt diese Datei anschauen und versuchen, dir weitere Tipps und L\u00f6sungsm\u00f6glichkeiten an die Hand zu geben. Sollten die Logdateien nicht f\u00fcr eine Fehleranalyse ausreichen, werden wir mit dir einen Termin f\u00fcr eine Fernwartung<\/a> vereinbaren.<\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

    Du hast ein Problem mit UltraMixer und das Support-Team bittet dich, Logfiles zu schicken? 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