{"id":9676,"date":"2022-07-01T14:18:23","date_gmt":"2022-07-01T13:18:23","guid":{"rendered":"https:\/\/unruffled-grothendieck.185-125-174-85.plesk.page\/?post_type=docs&p=9676"},"modified":"2022-07-15T09:57:16","modified_gmt":"2022-07-15T08:57:16","password":"","slug":"video-does-not-work","status":"publish","type":"docs","link":"https:\/\/ultramixer.com\/manual\/video-does-not-work\/","title":{"rendered":"My Videos do not work. What can I do?"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” _builder_version=”4.16″ _module_preset=”default” custom_margin=”|||0px|false|false” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding=”0px||0px|0px|false|false” custom_padding_tablet=”” custom_padding_phone=”” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|desktop” _builder_version=”4.17.4″ _module_preset=”default” width=”100%” width_last_edited=”off|desktop” max_width_last_edited=”off|desktop” min_height_last_edited=”off|desktop” height_last_edited=”off|desktop” max_height_last_edited=”off|desktop” custom_margin=”|||0px|false|false” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding=”||||false|false” custom_padding_tablet=”” custom_padding_phone=”” module_alignment_last_edited=”off|desktop” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]

If you are running into problems with your UltraMixer video playback, you will find a checklist for checking your UltraMixer settings here. Please note: “Never touch a running system!” So don’t change anything if everything seems to be working fine with your setup.<\/p>\n

If you still don’t get your videos going after adjusting your settings, send our support an email with your logfiles<\/a> – we’ll be happy to find a solution for you.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_3,1_3″ _builder_version=”4.17.4″ _module_preset=”default” width=”100%” module_alignment=”left” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]

Step 1: Turn on video mode<\/h4>\n

In the lower right corner of UltraMixer, you will find the “Preferences” button. Click on it once and a context menu will open. Above you will find an entry for “Video mode”. Set the check mark to enable video mode.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/ultramixer.com\/wp-content\/uploads\/2022\/07\/Bildschirmfoto-2022-07-15-um-09.20.49.png” title_text=”Bildschirmfoto 2022-07-15 um 09.20.49″ _builder_version=”4.17.6″ _module_preset=”default” max_width=”150px” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.17.4″ _module_preset=”default” width=”100%” module_alignment=”left” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]

Step 2: Check your crossfader<\/h4>\n

A quick check: is your crossfader pushed all the way to the left or right side? Have you perhaps activated the independent video crossfader in the UltraMixer video settings? If this is positioned in the middle, then the transition effect between players 1 and 2 is active and you get a black, pixelated, or washed-out picture depending on the effect selected.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.17.4″ _module_preset=”default” width=”100%” module_alignment=”left” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]

Step 3: Maximum frame rate and Maximum Image buffer<\/h4>\n

Depending on the performance of your graphics card, you may have to adjust the video buffer and the frame rate in the UltraMixer settings. Here you have to test which setting works best for your system – neither too high nor too low is optimal. If you are using a more modern computer with a good graphics card – then try higher values. If you have a less powerful graphics card, you have to set the values lower.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/ultramixer.com\/wp-content\/uploads\/2022\/07\/Settings-VideoFramerate-Image-Buffer.png” _builder_version=”4.17.6″ _module_preset=”default” max_width=”500px” hover_enabled=”0″ global_colors_info=”{}” title_text=”Settings-VideoFramerate-Image-Buffer” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.17.4″ _module_preset=”default” width=”100%” module_alignment=”left” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]

Step 4: Update graphics card driver<\/h4>\n

Please check your graphics card for the latest driver updates on the manufacturer’s website.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.17.4″ _module_preset=”default” width=”100%” module_alignment=”left” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]

Step 5: Video Formats<\/h4>\n

If the previous steps have not yet led to the solution – check whether your video files are MOV or MP4 files in H263 or H264 format. Please also check if your files have any write protection<\/a> enabled, and disable those.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.17.4″ _module_preset=”default” width=”100%” module_alignment=”left” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]

Step 6: Video Sample Issues<\/h4>\n

If your video files are not working in your video sampler, you might want to try and reset your SampleBank. Please note that you will have to set up your SampleBank manually from the scratch, one by one slot.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.17.4″ _module_preset=”default” width=”100%” module_alignment=”left” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]

Step 7: Re-Install UltraMixer<\/h4>\n

If none of the previous steps solved the problem, you might want to start fresh, delete some UltraMixer files manually, and re-install the software with the latest available Version from our Website. Please read the step-by-step guide in this article<\/a>.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"

Are you having trouble playing videos with UltraMixer 6? Learn more and check your settings to solve your video problems.<\/p>\n","protected":false},"author":3,"featured_media":9691,"comment_status":"open","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"\n[et_pb_section fb_built=\"1\" custom_padding_last_edited=\"on|desktop\" _builder_version=\"4.16\" _module_preset=\"default\" custom_margin=\"|||0px|false|false\" custom_margin_tablet=\"\" custom_margin_phone=\"\" custom_margin_last_edited=\"on|desktop\" custom_padding=\"0px||0px|0px|false|false\" custom_padding_tablet=\"\" custom_padding_phone=\"\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"][et_pb_row custom_padding_last_edited=\"on|desktop\" _builder_version=\"4.17.4\" _module_preset=\"default\" width=\"100%\" width_last_edited=\"off|desktop\" max_width_last_edited=\"off|desktop\" min_height_last_edited=\"off|desktop\" height_last_edited=\"off|desktop\" max_height_last_edited=\"off|desktop\" custom_margin=\"|||0px|false|false\" custom_margin_tablet=\"\" custom_margin_phone=\"\" custom_margin_last_edited=\"on|desktop\" custom_padding=\"||||false|false\" custom_padding_tablet=\"\" custom_padding_phone=\"\" module_alignment_last_edited=\"off|desktop\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"][et_pb_text _builder_version=\"4.17.4\" _module_preset=\"default\" hover_enabled=\"0\" global_colors_info=\"{}\" theme_builder_area=\"post_content\" sticky_enabled=\"0\"]

Sollte es zu Problemen mit der Videowiedergabe bei dir geben, dann findest du hier eine Checklist zur Pr\u00fcfung deiner UltraMixer Einstellungen. Bitte beachte dabei: \"Never touch a running system!\" \u00c4ndere also nichts, wenn mit deinem Setup alles gut zu klappen scheint.<\/p>\n

Solltest du nach Anpassung deiner Einstellungen noch immer kein Bild erhalten, dann schick unserem Support eine Email an support@ultramixer.com<\/a>\u00a0mit deinen Logfiles<\/a>.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.17.4\" _module_preset=\"default\" theme_builder_area=\"post_content\" width=\"100%\" module_alignment=\"left\" hover_enabled=\"0\" sticky_enabled=\"0\" column_structure=\"2_3,1_3\"][et_pb_column _builder_version=\"4.17.4\" _module_preset=\"default\" type=\"2_3\" theme_builder_area=\"post_content\"][et_pb_text _builder_version=\"4.17.4\" _module_preset=\"default\" hover_enabled=\"0\" global_colors_info=\"{}\" theme_builder_area=\"post_content\" sticky_enabled=\"0\"]

Schritt 1: Videomodus anschalten<\/h6>\n

In der unteren rechten Ecke von UltraMixer findest du den \"Einstellungen\" Button. Klicke einmal darauf, und es \u00f6ffnet sich ein Kontextmenu. Weiter oben findest du hier einen Eintrag zum \"Videomodus\". Pr\u00fcfe, ob das H\u00e4kchen gesetzt ist - in diesem Fall ist der Videomodus angeschaltet.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column _builder_version=\"4.17.4\" _module_preset=\"default\" type=\"1_3\" theme_builder_area=\"post_content\"][et_pb_image src=\"https:\/\/ultramixer.com\/wp-content\/uploads\/2022\/07\/Bildschirmfoto-2022-07-01-um-07.40.14.png\" _builder_version=\"4.17.4\" _module_preset=\"default\" theme_builder_area=\"post_content\" title_text=\"Bildschirmfoto 2022-07-01 um 07.40.14\" hover_enabled=\"0\" sticky_enabled=\"0\" max_width=\"150px\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.17.4\" _module_preset=\"default\" theme_builder_area=\"post_content\" width=\"100%\" module_alignment=\"left\" hover_enabled=\"0\" sticky_enabled=\"0\"][et_pb_column _builder_version=\"4.17.4\" _module_preset=\"default\" type=\"4_4\" theme_builder_area=\"post_content\"][et_pb_text _builder_version=\"4.17.4\" _module_preset=\"default\" hover_enabled=\"0\" global_colors_info=\"{}\" theme_builder_area=\"post_content\" sticky_enabled=\"0\"]

Schritt 2: Pr\u00fcfe deine Crossfader-Einstellungen<\/h6>\n

Ein kurzer Check: ist dein Crossfader komplett auf die linke bzw. rechte Seite geschoben? Hast du in den UltraMixer Videoeinstellungen vielleicht den unabh\u00e4ngigen Video-Crossfader aktiviert? Sollte dieser mittig positioniert sein, dann ist der Transition-Effekt zwischen Player 1 und 2 aktiv und du erh\u00e4ltst je nach gew\u00e4hltem Effekt ein schwarzes, verpixeltes bzw. verwaschenes Bild.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.17.4\" _module_preset=\"default\" theme_builder_area=\"post_content\" width=\"100%\" module_alignment=\"left\" hover_enabled=\"0\" sticky_enabled=\"0\" column_structure=\"1_2,1_2\"][et_pb_column _builder_version=\"4.17.4\" _module_preset=\"default\" type=\"1_2\" theme_builder_area=\"post_content\"][et_pb_text _builder_version=\"4.17.4\" _module_preset=\"default\" hover_enabled=\"0\" global_colors_info=\"{}\" theme_builder_area=\"post_content\" sticky_enabled=\"0\"]

Schritt 3: Maximale Bildfrequenz und Bildbuffer<\/h6>\n

Je nach Leistung deiner Grafikkarte musst du ggf. den Videobuffer und die Framerate in den UltraMixer Einstellungen anpassen. Hier musst du testen, welche Einstellung f\u00fcr dein System am Besten l\u00e4uft - weder zu hoch, noch zu niedrig ist optimal. Solltest du einen moderneren Rechner mit guter Grafikkarte nutzen - dann probiere einmal h\u00f6here Werte. Bei einer leistungsschw\u00e4cheren Grafikkarte musst du die Werte dagegen niedriger setzen.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column _builder_version=\"4.17.4\" _module_preset=\"default\" type=\"1_2\" theme_builder_area=\"post_content\"][et_pb_image src=\"https:\/\/ultramixer.com\/wp-content\/uploads\/2022\/07\/Bildschirmfoto-2022-07-01-um-07.40.33.png\" _builder_version=\"4.17.4\" _module_preset=\"default\" theme_builder_area=\"post_content\" hover_enabled=\"0\" sticky_enabled=\"0\" max_width=\"500px\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.17.4\" _module_preset=\"default\" theme_builder_area=\"post_content\" width=\"100%\" module_alignment=\"left\" hover_enabled=\"0\" sticky_enabled=\"0\"][et_pb_column _builder_version=\"4.17.4\" _module_preset=\"default\" type=\"4_4\" theme_builder_area=\"post_content\"][et_pb_text _builder_version=\"4.17.4\" _module_preset=\"default\" hover_enabled=\"0\" global_colors_info=\"{}\" theme_builder_area=\"post_content\" sticky_enabled=\"0\"]

Schritt 4: Treiber der Grafikkarte aktualisieren<\/h6>\n

Bitte pr\u00fcfe deine Grafikkarte einmal auf aktuelle Treiberupdates auf der Website des Herstellers.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.17.4\" _module_preset=\"default\" theme_builder_area=\"post_content\" width=\"100%\" module_alignment=\"left\" hover_enabled=\"0\" sticky_enabled=\"0\"][et_pb_column _builder_version=\"4.17.4\" _module_preset=\"default\" type=\"4_4\" theme_builder_area=\"post_content\"][et_pb_text _builder_version=\"4.17.4\" _module_preset=\"default\" hover_enabled=\"0\" global_colors_info=\"{}\" theme_builder_area=\"post_content\" sticky_enabled=\"0\"]

Schritt 5: Videoformate<\/h6>\n

Sollten die vorigen Schritte noch nicht zur L\u00f6sung gef\u00fchrt haben - pr\u00fcfe einmal, ob deine Musikdatei als MOV oder MP4 Datei im H263 oder H264 Format vorliegt.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","_et_gb_content_width":"","footnotes":""},"doc_category":[117,136],"doc_tag":[158,190,194,161,175,192,171,156],"class_list":["post-9676","docs","type-docs","status-publish","has-post-thumbnail","hentry","doc_category-faq","doc_category-video-settings","doc_tag-entertainment","doc_tag-error","doc_tag-features-2","doc_tag-settings","doc_tag-ultramixer-basic","doc_tag-ultramixer-home","doc_tag-ultramixer-pro-entertain","doc_tag-video-sampler"],"year_month":"2025-08","word_count":1044,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Michaela Miersch","author_nicename":"michi","author_url":"https:\/\/ultramixer.com\/author\/michi\/"},"doc_category_info":[{"term_name":"FAQ","term_url":"https:\/\/ultramixer.com\/manual-category\/faq\/"},{"term_name":"Video","term_url":"https:\/\/ultramixer.com\/manual-category\/video-settings\/"}],"doc_tag_info":[{"term_name":"Entertainment","term_url":"https:\/\/ultramixer.com\/manual-tag\/entertainment\/"},{"term_name":"Error","term_url":"https:\/\/ultramixer.com\/manual-tag\/error\/"},{"term_name":"Features","term_url":"https:\/\/ultramixer.com\/manual-tag\/features-2\/"},{"term_name":"Settings","term_url":"https:\/\/ultramixer.com\/manual-tag\/settings\/"},{"term_name":"UltraMixer Basic","term_url":"https:\/\/ultramixer.com\/manual-tag\/ultramixer-basic\/"},{"term_name":"UltraMixer Home","term_url":"https:\/\/ultramixer.com\/manual-tag\/ultramixer-home\/"},{"term_name":"UltraMixer Pro Entertain","term_url":"https:\/\/ultramixer.com\/manual-tag\/ultramixer-pro-entertain\/"},{"term_name":"Video Sampler","term_url":"https:\/\/ultramixer.com\/manual-tag\/video-sampler\/"}],"yoast_head":"\nMy Videos do not work. 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